DashOps is a role-based dashboard solution built to simplify and streamline retail operations for vendors, customer support teams, and operations managers. From fragmented workflows to disjointed data, DashOps brings clarity, speed, and control to every corner of store management.
Internal Project
Internal 6 Weeks (Research to Prototype)
Figma, Notion, Google Sheets, Miro
2 UX Designer, 1 Product Owner, 2 Developers
Create a role-based dashboard that simplifies day-to-day operations for vendors by centralizing orders, inventory, returns, and analytics.
Vendors and their support teams currently navigate:
Scattered tools:
Inventory, complaints, and orders exist in silos
Manual workflows:
Excel sheets, email chains, and slow escalations.
Lack of focus:
No single view of what needs urgent attention
“I miss returns sometimes because they’re buried under filters.” — Support Staff
“I don’t know what to focus on first each day.” — Vendor
Vendors constantly switch tabs to track returns, inventory, and sales
Support teams waste time retyping responses and searching complaint history
Operations managers rely on manual stock updates via Excel
Based on Research & Real Use Cases)
Ramesh
Marketplace Vendor (Electronics)
Task: Resolve a Return Request
Goal: Check a return request, validate it, and approve/reject it.
A clean, modern font optimized for digital interfaces — to ensure exceptional readability and visual consistency across the platform.
warm, inviting color that reflects energy and creativity. It will help the dashboard feel dynamic and engaging.
The cream color lightens the overall design, making it easy to read and navigate. It works well as a background for smaller elements or notifications.
Gives vendors a clear, real-time view of all their orders — from new to completed. It helps manage statuses, payments, and customer info quickly, making daily operations faster and more organized.
A centralized dashboard for vendors to manage product listings, track stock levels, and monitor sales performance — all with real-time insights and quick actions to keep inventory updated and optimized.
A dedicated dashboard to manage product returns efficiently — track return status, analyze trends, process refunds, and reduce return rates with actionable insights.
A powerful analytics dashboard that gives vendors a clear view of sales trends, product performance, customer behavior, and revenue channels — helping drive smarter, data-backed decisions.
A smart messaging hub that lets vendors manage customer and supplier conversations, share quotes, send catalogs, and respond faster — all in one organized view.
A centralized dashboard to view, segment, and manage all customers — track activity, purchase value, and connect instantly for promotions or support.
Now we have a streamlined dashboard that users trust, improving daily task efficiency by 45% and reducing resolution time by 60%
The final DashOps dashboard delivers a seamless, role-based experience that helps vendors, support teams, and managers manage store operations faster and smarter — all from a unified interface.
